Families, Terms and conditions

Terms and conditions

Language studies abroad programs for Families: Terms and conditions

1 Enrolment and confirmation
By enrolling, you accept the contract, travel terms and conditions of ESL Education SA (' ESL – Language studies abroad '). The enrolment can be handwritten/sent by fax (enrolment form), made by telephone/orally or through our website. Once we have received your enrolment, we will confirm your holiday within 7 days. We will inform you in good time if your chosen course is full and offer you an alternative. In the event of late enrolment of 2 weeks (or less) prior to departure, a last-minute fee of 50 CHF will be charged.
2 Payment
To make a reservation for two participants, an administrative fee of 160 CHF will be charged. Administrative charges are increased by 40 CHF for each additional participant. A deposit of 500 CHF is due once confirmation of enrolment is received. The outstanding balance is due 4 weeks before the start of courses at the latest. If enrolment is completed less than 8 weeks before the start of courses, the total amount is to be paid upon receipt of invoice. Flights must be paid for once your plane ticket has been confirmed. Full payment needs to reach us before your departure. In the event of non-payment of the deposit and/or balance, your booking may be cancelled by ESL – Language studies abroad (in accordance with the conditions of cancellation mentioned in point 4). All documentation is sent to you following receipt of the full payment (approximately 10 days before your departure).
3 Booking changes
Before your departure
For every change in booking which takes place prior to your departure, we charge a minimum administration fee of a 50 CHF and a maximum of 150 CHF. A change of school is regarded as a cancellation under the conditions specified in point 4.
Following your departure
Shortening the course which was booked originally is considered to be a cancellation and does not entitle you to a refund. Please contact central admissions at our headquarters in Montreux if you wish to change your accommodation option or request any other change. If the change is with respect to a complaint, please refer to point 12.
4 Cancellation
Regarding language studies abroad
a) An eventual cancellation needs to reach us by registered letter. If the cancellation occurs more than 30 days prior to your departure, a fee of 500 CHF is charged to you.
b) If your cancellation occurs less than 30 days prior to your departure, you will be charged a minimum cancellation fee of a 500 CHF, or the following charges of the full invoiced amount:
From 29 to 15 days prior to your departure : 20%
From 14 to 08 days prior to your departure : 40%
From 07 to 01 days prior to your departure : 80%
From the 1st day of your stay or in the case of an early return, no refund is granted.
Regarding flights
If a flight is cancelled, the tour operator's cancellation fee will be charged in full to you, except if you have insurance covering this type of cancellation (see point 6).
Regarding accommodation
Student residences/apartments/studios/hotel rooms are subject to the terms and conditions of cancellation of the various local service providers used by our partner schools and the cancellation fees are generally higher than for host families. Detailed terms and conditions of cancellation are available on request.
5 Travel insurance
ESL – Language Studies Abroad is a member of the Guarantee Fund of the Swiss Travel Industry. This Guarantee Fund will reimburse the lump sum of your language holiday in the case of bankruptcy or insolvency on the part of your service provider prior to your departure. If insolvency occurs after your departure, the Guarantee Fund will assume responsibility for the return travel expenses, provided that the provider fails to comply with its obligations.
6 Insurance
Cancellation insurance–family assistance (valid for 1 month)
Family insurance can be arranged for all our holidays with our partner Allianz Global Assistance. In the case of inability to travel (illness, accident, death of a loved one, passport theft, etc.) occurring prior to your departure, the insurance will cover you against cancellation fees. The insurance will also cover assistance guarantees (early return, transport to hospital, repatriation, etc.). By selecting this insurance when you enrol, you accept the terms and conditions of Allianz Global Assistance. Please do not hesitate to contact us to obtain the terms and conditions, as well as the subscription charges.
Annual cancellation insurance–family assistance with ELVIA
You can also take out annual family insurance with ELVIA, which is valid for all your travel. This insurance is valid from the date of your enrolment. It is automatically renewed each year. The insurance can be cancelled by the policyholder in writing 3 months before the renewal date. Please let us know if you already have travel insurance when making your reservation.
Accident-health insurance
You are obliged to be covered against the risks of illness and accidents abroad. You must inform your health insurer of your departure abroad.
7 Admission to the destination countries
All the requirements necessary for a trip abroad (obtaining a visa, valid insurance, customs formalities, etc.) are your own responsibility. We will provide you with information given out by the embassies and will help you with the necessary steps for obtaining a visa. You are responsible for compliance with all of the important guidelines concerning your journey. If you fail to do so, the fees, in particular the cancellation fees, will be at your own expense, except if it is due to false information or to the non-transmission of information from ESL – Language studies abroad.
8 Rights of the organiser
ESL – Language studies abroad and our partner schools reserve the right to refuse an enrolment or to expel a participant, with no refund, if, in our opinion, his/her behaviour detracts from the smooth running of the school. All associated costs, including the return journey, are at the expense of the participant or his/her parents. Course participants, or their legal guardian, are also responsible for any damages or losses caused during their stay.
9 Responsibilities of the organiser
ESL – Language studies abroad cannot be held responsible for being unable to fulfil services initially planned due to failure of its service providers, conflicts, or serious problems outside of its control. ESL – Language studies abroad cannot be held responsible for loss or damage to person or property howsoever caused. ESL – Language Studies Abroad is responsible as a language travel agent for the authenticity of its current brochure, the accuracy of its content, the conscious decisions of the service providers, as well as the forwarding of travel documents at the point of sale/to the client. ESL – Language studies abroad cannot be held responsible for accidents which take place during the language stay or during the journey. Only the service provider (school, airline, etc.) can be held liable. ESL – Language studies abroad take no responsibility for compensation claims related to flight arrangements. Travellers are advised that ESL – Language studies abroad do not organise air travel and will only act as an intermediary. As a result, we would draw your attention to the terms and conditions of partner travel agencies. ESL – Language studies abroad cannot be held responsible for any eventual changes to the programme (courses, classes, accommodation details, etc.) which its partner schools may be forced to make. ESL – Language studies abroad reserves the right to change, without prior notice, the content of its brochure as well as the chosen service providers.
10 Cancellation of a programme
The organiser may cancel a programme in the event of unforeseeable circumstances, by the order of authorities, due to unrest or other compelling reasons. The total amount paid for the course is immediately returned, however, in all cases, the organiser reserves the right to keep a compensation payment for services partially provided.
11 Price changes
ESL – Language studies abroad reserves the right to modify the prices in the event of unpredictable changes, such as monetary fluctuations, an increase in transport costs, the introduction or increase of State taxes such as airport taxes or VAT. If the increase is more than 10% of the rate confirmed by ESL – Language studies abroad, you have the right to terminate your contract with ESL – Language studies abroad by registered letter within the 10 days of receiving our confirmation without paying any charge.
12 Complaints
Any complaint must be made directly to the school and during the duration of your stay. If your approach to the school has no effect, contact ESL – Language studies abroad. If the problem cannot be solved directly, you can demand a written report from the school and post it to us with your complaint no later than 30 days after the end of the course. Any complaint made after this deadline is invalid.
13 Course material
All course materials are not always included in the price of the holiday. When this occurs, they can be paid for on site. This varies according to how language level develops (during the holiday), the programme selected (specific courses, exam preparation) or on the basis of the particular needs of the student (reinforcement, private lessons). As a guideline, the price for course material will vary between 30 CHF and 150 CHF.
14 Public holidays
If teaching does not take place on public holidays (national holidays, etc.) and if our partner schools do not catch up on the lessons, the missed hours are not reimbursed.
15 Course changes
Sometimes, based on the number of participants, their level of language or the season, our partner schools have to replace courses originally reserved as group courses with mini group courses or a private course with fewer lessons. These changes do not incur a price change.
16 Release from liability for optional junior activities
A release from liability/written permission of the legal representative may be required for certain activities, such as surfing, sailing, horse riding, paragliding, canyoning, etc. If the required form is not produced 10 days before the start of the holiday, the programme which has been booked will automatically be cancelled by ESL – Language studies abroad (in accordance with the terms and conditions of cancellation mentioned in point 4).
17 Promotional material
ESL – Language studies abroad reserves the right to retain and/or use photographs or pictures taken in the partner schools or during the language course for promotional purposes with the agreement of the participants. In return, ESL – Language studies abroad undertakes to respect the privacy of participants in order to preserve the rights and property of its clients, in accordance with current legislation.
18 Organisers responsible
Organisations of our respective partner schools.
19 Place of jurisdiction
Only the provisions of Swiss law are applicable in subsequent relations between you and ESL – Language studies abroad. The pace of jurisdiction is Montreux.
ESL Education SA
Grand-Rue 50
P.O. Box 1204
CH-1820 Montreux
E: info@esl.ch


  1. Star Agency Europe

    ESL – Language studies abroad won Star Agency Western Europe for the fifth time at the 2016 ST Star Awards. 


    If you find our programmes cheaper with another language travel agency, you will be refunded 100% of the price difference.


    We offer you free and personal advice before, during and after your language course abroad.


    In 2016, 97% of our students would recommend ESL – Language studies abroad to their friends and relatives. 


    ESL – Language studies abroad is accredited by quality control bodies in the tourism and education industries.  


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Carlos Alonso Rodríguez

Galway was one of the best experiences of my life. It’s a small but incredibly lively city, and it’s impossible to get bored there. It has all the atmosphere of a university town, and every night, there’s something to do, like the salsa nights on Wednesdays at Monroe’s and Fridays at The Front Door. The people there are really friendly and try to help you as much as they can. I stayed with a host family, and they treated me as if I were their own son.

I would also like to mention the Atlantic language school. I had an incredible 8 months there, and every week you have the chance to meet new people. I made lifelong friends, and today I’m still in touch with people from Brazil, Italy and South Korea, to name a few.

If I had the opportunity to go back, I wouldn’t hesitate for a second.

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My one-to-one language stay at Mr & Mrs Smith’s home in Worthing was very good. The couple is very nice and helpful. From Monday to Friday, in the morning I had a 3-hour lesson (often more than 3 hours) with few breaks, and in the evening I had to do some homework in my bedroom (I requested it!). In the afternoon, Tony and his wife Anne would have me visit the surroundings and keep me busy. They are very nice and they welcomed me into their family life as if I were a real member. Their home is simple but comfortable: I had my own big room (around 15m2) facing the garden, and it was very quiet. Tony and Anne were very careful with the food quality (they like organic products), so I ate very well the whole time; Anne likes to cook for her guests and tries to satisfy everyone’s taste.

In a nutshell, I am very happy about this experience: I improved my English in the best conditions and discovered the surrounding region.

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Carmen María Pons Salvador

My stay in Exeter was a beautiful experience both on the personal level as well as on the language learning level.

At ESL, they advised me very well in Valencia. With highly personal service and great organisation, they were always making sure that my trip met my expectations. Both my host family and the GLOBE school were of the highest quality.

Of course, I would go back to ESL again for its amazing service and professionalism.

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