Greystone College, Vancouver

This programme develops solid skills and knowledge in order to perform administrative tasks in an office setting. You will learn to communicate effectively in a professional context set priorities, write business documents, manage all aspects of customer relationship, work in a team, and create documents using the standard industry software and technology.

Practical information:
- Academic studies duration: 24
- Work placement duration: 24 weeks
- Salary: paid - Language requirement: I2 (B1 on the European CEFR)
- Minimal training level: high school diploma
- Possible careers: customer service advisor, secretary/receptionist, information desk clerk

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Through this programme, you will gain an excellent understanding of the essentials of business management in the current global business environment.

The main themes covered include: business in the global context, marketing planning and execution, how groups and individual behaviours work within an organisation, communication in business and cross-cultural environments, the management process (including planning, organising, directing and controlling organisation activities), basics of contract law and legal terminology.

• Duration: 24
• Salary: paid
• Language requirement: C1
• Minimal training level: high school diploma

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This programme is designed for students interested in building customer service skills for work in the hospitality, tourism and travel industries. Besides developing practical IT skills for using industry-standard software (producing text documents and spreadsheets), you will learn how to manage all aspects of direct customer service, including dealing with customer complaints, conflicts and specific requests. You will also learn to communicate effectively in the workplace and provide the most relevant information to your customers.

Practical information:
- Academic studies duration: 24 - Work placement duration: 24 weeks or 504 hours
- Salary: paid
- Language requirement: A2
- Minimal training level: high school diploma
- Possible careers: front desk, food and beverage positions, retail

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This intensive programme aims to respond to the growing needs of the tourism and hospitality market. By acquiring foundational knowledge in different areas of the hospitality management field (such as front desk operations, housekeeping, food & beverage management, administration, event coordination, guests services, etc.), you’ll be able to choose your career path in this fast-growing industry. This course will prepare you for a wide range of positions and will also give you an internationally recognized certification.

Practical information:
- Academic studies duration: 48 weeks - Work placement duration: 48 weeks
- Salary: paid
- Language requirement: I3 (B2.1 CEFR)
- Minimal training level: high school diploma
- Possible careers: guest services agent, marketing assistant, event coordinator, housekeeper, etc.

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Choose a specific career path in the hospitality industry and obtain an official certificate through this exciting programme! This course will help you define your goals and find a successful job in this fast-growing sector. Learn how to manage housekeeping operations or front office functions, supervise a team of hospitality professionals or coordinate an event. Your professors will also teach you how to write an effective CV and cover letter, as well as how to perform best in an interview, preparing you for a wide range of positions.

Practical information:
- Academic studies duration: 24 weeks - Work placement duration: 24 weeks
- Salary: paid
- Language requirement: I3 (B2.1 CEFR)
- Minimal training level: high school diploma
- Possible careers: guest services agent, room attendant, event coordinator, housekeeper, etc.

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This programme is specially designed for students who want to work in marketing, sales or public relations within the hospitality industry. You’ll gain skills and knowledge about specific topics such as market segmentation, advertising, public relations, market research and pricing. At the end of the course, you’ll receive an official certificate that will help you find a job in the hospitality and tourism industry (for example as a marketing assistant or public relations coordinator).

Practical information:
- Academic studies duration: 24 weeks - Work placement duration: 24 weeks
- Salary: paid
- Language requirement: I4 (B2.2 CEFR)
- Minimal training level: high school diploma
- Possible careers: customer service agent, marketing assistant, event coordinator, sales associate, etc.

More information about this program