Juniors, Terms and conditions
Juniors

Terms and conditions

Terms and conditions

1. Enrolment & confirmation

By enrolling, you accept the contract and travel terms and conditions of ESL Education SA ("ESL – Language Studies Abroad"). The enrolment can be handwritten/ sent by fax (enrolment form), made by telephone/orally or through our website. Once we have received your enrolment, we will confirm your language stay within 7 days. We inform you quickly and propose an alternative course if the courses you have chosen are full. In the case of a late enrolment, from 2 weeks prior to your departure, express postal fees of EUR 30.– are invoiced.

2. Payment

The enrolment fees of EUR 60.– are not included in the price of the course. A EUR 300,- down payment (which includes enrolment fees), as well as the ELVIA insurance (if booked, cf. point 6) are to be paid following reception of the confirmation of enrolment. The balance is due at the latest 4 weeks prior to the course start. If the booking is made less than 8 weeks prior to the beginning of the course, a deposit amount of EUR 300 is requested at the time of enrolment, to be paid by credit card. Payment of the outstanding balance is due upon receipt of the invoice. Transaction costs for payment of the deposit amount (EUR 300) by credit card are waived. For any other payment by credit card, additional fees amounting to 1.88% of the amount are charged.You must manage to make the full payment prior to your departure. In the case of non-payment of the deposit and/or balance of your invoice, your booking will be cancelled by ESL – Language Studies Abroad (according to the conditions of cancellation mentioned in point 4). Your file is sent to you following reception of the full payment (around 10 days prior to your departure). If you pay your consultancy agency, we are only bound to fulfill the contract once your payment has been transferred to us. When the flights are booked through our agency, they must be paid upon confirmation of your flight ticket.
The young participants can book an accompaniment service for their flights with the airline company. If so, the partner schools that welcome the participant must be informed of it at the time of registration. Additional fees may be charged by the schools for this service (see price list in your destination under « options and extras »).

3. Changes to booking

Prior to your departure
For every change in booking taking place prior to your departure, we invoice a levy of a minimum EUR 30.– and a maximum EUR 100.–. A change of school is considered as a cancellation in accordance with the conditions specified in point 4.

Following your departure
Following your departure, any change in the initial arrangement does not bring about a reopening of your file. Contact the school directly if you are leaving the school prematurely, wish to change your accommodation option or want to ask for any other change. If the change is with regard to a complaint, refer to point 15.

Concerning flights
In the case of a change in booking after the ticket confirmation, tour operators' or airline companies' change fees will be invoiced to you in full.

4. Cancellation

Concerning language studies abroad
a) An eventual cancellation needs to reach us by registered letter. If the cancellation occurs more than 30 days prior to your depart, a fee of EUR 160.– is invoiced to you
b) If your cancellation occurs less than 30 days prior to your departure,  you will be charged cancellation fees of a minimum of EUR 160.-  or the following fees:
 
from 29 to 15 days prior to the departure 20%
from 14 to 8 days prior to the departure 40%
from 7 to 1 days prior to the departure 80%
From the 1st day of your stay or in the case of an early return, no refund is granted.

Concerning flights
In the case of a change in booking after the ticket confirmation, tour operators' or airline companies' change fees will be invoiced to you in full.

5. Travel guarantee

ESL – Language Studies Abroad is a member of the Guarantee Fund of the Swiss travel industry. This Guarantee Fund refunds you the package costs of your language study stay, in the case of failure or insolvency of the service provider prior to your departure. If the insolvency were to occur following your departure, the Guarantee Fund would take charge of the return travel fees, insofar as the service provider does not fulfil its obligations.

6. Insurance

ELVIA cancellation assistance insurance 
A ELVIA travel-cancellation fees insurance can be taken out for all of your language study stays with our partner Allianz Global Assistance. In the case of an incapacity to travel (illness, accident, death of a close one, stolen passport etc.) occurring prior to your departure, this insurance covers you personally against cancellation fees. This insurance also covers assistance guarantees (early return, transport to hospital, repatriation, etc.) during your stay. By opting for this insurance during your enrolment, you accept the insurance terms and conditions of Allianz Global Assistance. Contractual clauses available on request.

ELVIA

Accident-health insurance
You are obliged to be covered against the risks of illness and accidents abroad. It is necessary to announce your departure to your health insurance/social security provider (or additional mutual insurance company).

7. Conditions of admission into the destination country

All of the conditions imposed by your trip abroad (obtaining a visa, valid insurance, customs formalities, etc.) are your responsibility. We provide you with the information given by the embassies and help you in the steps towards obtaining a visa. Conditions often vary for the Swiss, French or for people coming from other countries. If you are refused authorisation to enter a country for reasons independent of the will of ESL – Language Studies Abroad, your trip is cancelled according to the conditions under point 4.

 

8. Reserved rights of the organiser

ESL – Language Studies Abroad and our partner schools reserve the right to refuse an enrolment or to expel a participant if his/her behaviour detracts from the smooth running of the programme, if it contravenes the rules of the establishment or if it breaks the law of the host country, All of the fees, including the return journey, fines, etc. are at the expense of the participant or of the parents. The participants, or their legal guardian, are also responsible for any damages or losses caused during their stay. Our partner schools generally ask the parents, or a legal guardian, of the participant to sign one or several discharges concerning the authorizations and the understanding of the rules in force. ESL – Language Studies Abroad will send you the respective forms. If the required documents are not signed and sent back - 10 days prior to the trip - to ESL – Language Studies Abroad, the booked programme will be automatically cancelled (according to the cancellation conditions mentioned in point 4).
Junior programmes include a set of organised services (courses, activities, excursions, meals) for which participation is compulsory. Any absence will be noticed by the partner school and reported to the parents/ legal representative. Repeated and unjustified absences are considered a nuisance to the rules of the school and might lead to the expulsion of the participant

9. Responsibility of the organiser

ESL – Language Studies Abroad cannot be held responsible for the impossibility of assuring the services initially planned by reason of failure of its service providers, conflicts, or serious problems outside of its control. ESL – Language Studies Abroad is responsible as a language travel agent for the authenticity of its brochure, the accuracy of its content, the conscientious choice of the service providers as well as the passing on of travel documents to the point of sale/client. ESL – Language Studies Abroad can in no case be held responsible in the case of an accident in the place of the stay or during the journey. Only the responsibilty of the service provider (school, airline company...) can become involved. ESL – Language Studies Abroad assumes no responsibility for compensation requests linked to airline agreements. The passenger is notified that ESL – Language Studies Abroad does not organise airline journeys and only intervenes in the matter as an intermediary. In this regard, we attract your attention to the terms and conditions of the partner travel agency. ESL – Language Studies Abroad cannot be held responsible for any eventual changes to the programme (courses, classes, accommodation details, etc.) which its partner schools may be forced to make. ESL – Language Studies Abroad reserves the right to change, without prior notice, the content of its brochure as well as the chosen service providers.

10. Accommodation and host family

The contact details of the host family (name, telephone, full address) will be communicated to you by post around 7 days prior to your departure. It is possible that a last-minute change can take place for reasons beyond our control.

11. Cancellation of a programme

The organiser may cancel a programme in the case of unforeseeable circumstances, orders from the authorities, a strike, unrest or other restrictive reasons. The total amount paid for the course is immediately returned, however, in all cases,  the organiser may keep a compensation for the services partially provided.

12. Price modifications

ESL – Language Studies Abroad reserves the right to modify the prices in the case of unpredictable changes, such as monetary fluctuations, an increase in transport costs, the introduction or increase of State taxes like airport taxes or VAT. If the increase is more than 10% of the rate confirmed by ESL – Language Studies Abroad, you have the right to terminate your contract with ESL – Language Studies Abroad, without paying any charge, by registered post, within the 10 days following our confirmation.

13. Arrival and departure dates

The Juniors programmes start and finish on fixed dates. In the case of an arrival or departure before or after these dates, the charges for extra nights as well as the airport transfer will be invoiced.

14. Bank holidays

If teaching does not take place on bank holidays and if the classes are not compensated for by our partner schools, the missed hours are not reimbursed.

15. Complaints

Any complaint must be made directly to the school and during the duration of your stay. If your approach to the school is not effective, contact ESL – Language Studies Abroad. It the problem cannot be solved directly, you can demand a written report from the school and address it to us with your complaint, at the latest 30 days following your return. Any complaint made after this deadline is inadmissible.

16. Activity programme and optional activities

The activities presented in our brochure or online are given by way of example and may vary according to circumstances.  A written discharge/authorisation of the legal guardian may be requested for special activities, including diving, surfing, sailing, horse riding, paragliding, canoeing, etc. If the required form is not given - 10 days prior to the departure - the booked programme will be automatically cancelled by ESL – Language Studies Abroad (according to the conditions of cancellation mentioned in point 4).

17. Promotional material

ESL – Language Studies Abroad reserves the right to retain and/or use photographs or pictures taken in the partner schools or during the language course for promotional purposes, with the agreement of the parents or of the legal representative. In return, ESL – Language Studies Abroad undertakes to respect the privacy of the participants in order to preserve the rights and goods of its clients, in accordance with the legislation in force.

18. Protection of personal data

ESL – Language Studies Abroad  undertakes to process your personal information in accordance with the applicable laws on the protection of privacy. Your personal information might be shared with the partners of ESL – Language Studies Abroad for the sole purpose of executing the contract. The data might also be used in order to contact you and inform you about the programmes and services provided by ESL – Language Studies Abroad. You have a right to object to the use of your personal information for marketing purposes, on request and free of charge, and you have a right to object and rectify your personal information. Minors must be represented by their parents or legal representatives. To exercise your right, you can contact ESL – Language Studies Abroad, Grand-Rue 50, PO Box 1204, CH-1820 Montreux. 

19. Responsible organisations

Organisations of our respective partner schools.

20. Place of jurisdiction

Only the provisions of Swiss law are applicable in subsequent relations between you and ESL – Language Studies Abroad. The place of jurisdiction is Montreux.

ESL Education SA
Grand-Rue 50 PO Box 1204
CH-1820 Montreux
T: +41 (0) 21 962 88 80
F: +41 (0) 21 962 88 81
E: info@esl.ch

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  1. ESL – LANGUAGE STUDIES ABROAD IS EUROPE’S STAR AGENCY

    ESL – Language studies abroad won Star Agency Western Europe for the fifth time at the 2016 ST Star Awards.

  2. Star Agency Europe
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  4. CUSTOMER SATISFACTION

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  5. CERTIFIED QUALITY

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TESTIMONIALS

Louise Dornier, France
Louise Dornier, France

I choose Oxford because last year I went to Canterbury and for this summer I wanted to go in a summer camp with older people. In class, we learned the past perfect, modal verbs, present perfect, present simple, present continuous, history about King Arthur and Buckingham. The excursion in Bath was interesting, Portsmouth was very cool because of the sun and the big tower. The Laser Quest was funny, too. I will remember the really good friends I met from Germany, Italy, and Turkey and Saudi Arabia. People are very friendly with each other! Nobody was shy, all wanted to speak English and meet new friends. I liked the excursions, the school had very interesting games. It’s a good city centre with friendly people and the site was comfortable and clean.

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Clara Disaro, France
Clara Disaro, France

“I didn’t want to go to a big city like London, so Canterbury suited me very well. The benefit of learning English in England is improving my pronunciation! I loved exploring cool cities that I’ve never been to before, like Oxford. My favourite activities were the Karaoke night, because it was funny, and the disco, of course! My new friends came from Germany, Spain, Italy and France and I really hope that I will stay in contact with them when we go back home! I would definitely recommend it to my friends and family as it is well organised and I’ve really enjoyed my time here. My advice to my friends who are thinking about coming here is to not always stay with people from your country, and to have friends who finish on the same day, as it’s so sad when we have to say goodbye before my time is up at Canterbury!”

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Laura Gillard, Belgium
Laura Gillard, Belgium

My trip to NY was really unbelievable! The campus (Queens) was really beautiful, we lived in a TV series! I had extraordinary encounters with students of many different nationalities. The understanding with Amy, the director and staff of the school was awesome! I thank ESL for the two best weeks of my life.

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