Juniors, Terms and conditions

Terms and conditions

Terms and conditions

1. Enrolment & confirmation

By enrolling, you accept the contract and travel terms and conditions of ESL Education SA (ESL – Language Studies Abroad). The enrolment form can be filled out by hand and sent via email or done directly online. Once we have received your enrolment, we will confirm your language stay within 7 days. If the course you have chosen is full, we will inform you as soon as possible and offer an alternative course. In the case of a late enrolment (less than 2 weeks prior to your departure), a last-minute fee of EUR 30 is invoiced. 

2. Payment

An enrolment fee of EUR 60 is not included in the price of the course. After receiving enrolment confirmation, you must pay a deposit of EUR 300 (including the enrolment fee and Elvia insurance if booked - see point 6), and the final balance is due no later than 4 weeks prior to the course start date.  If, however, the enrolment is made less than 8 weeks prior to the course start, you must pay a deposit of EUR 300 by credit card at the time of enrolment, and payment of the outstanding balance is due upon receipt of the invoice.
Credit card transaction costs for payment of the deposit (EUR 300) will be waived, while for any other credit card payments, an additional fee of 1.88% of the total amount will be charged.

In the case of non-payment of the deposit and/or balance of your invoice, your booking will be cancelled by ESL – Language Studies Abroad (according to the conditions of cancellation mentioned in point 4). Your file is sent to you following reception of the full payment (around 10 days prior to your departure). If you book through a consultancy agency, we are only bound to fulfil the contract once your payment has been transferred to us. If flights are booked through our agency, they must be paid upon confirmation of your flight ticket.

Young participants can book an unaccompanied minor service for their flights with the airline company. If booked, the partner schools welcoming the participant must be informed of this at the time of registration. Additional fees may be charged by the schools for this service (see price list in your destination under "options and extras").

3. Changes to booking

Prior to your departure
For every change in booking taking place prior to your departure (e.g. change of course type, accommodation), we invoice an administration fee of a minimum of EUR 30 and a maximum of EUR 100. A change of school is considered as a cancellation in accordance with the conditions specified in point 4. 

Following your departure
Shortening the course originally booked is considered a cancellation and does not entitle you to a refund. Please contact the school directly if you are leaving the school prematurely, wish to change your accommodation option or would like to request any other change. If the change requested is the result of a complaint, please refer to point 15.

Concerning flights
In the case of a change in booking after the ticket confirmation, tour operators' or airline companies' change fees will be invoiced to you in full.

4. Cancellation

Concerning language studies abroad
a) A potential cancellation needs to reach us by registered letter. If the cancellation occurs more than 30 days prior to your departure, a fee of EUR 160 will be invoiced to you.
b) If your cancellation occurs less than 30 days prior to your departure, you will be charged cancellation fees of a minimum of EUR 160 or the following fees:
-from 29 to 15 days prior to the departure: 20%
-from 14 to 8 days prior to the departure: 40%
-from 7 to 1 days prior to the departure: 80%
-From the first day of your stay or in the case of an early return, no refund will be granted.

Concerning flights
In the case of a change in booking after the ticket confirmation, tour operators' or airline companies' change fees will be invoiced to you in full.

5. Travel guarantee

ESL – Language Studies Abroad is a member of the Guarantee Fund of the Swiss travel industry. This Guarantee Fund will refund you the package cost of your language study stay in the case of failure or bankruptcy of the service provider prior to your departure. If bankruptcy were to occur following your departure, the Guarantee Fund would cover the return travel fees if the service provider does not fulfil its obligations.

6. Insurance

ELVIA cancellation assistance insurance 
ELVIA cancellation travel insurance may be taken out for all of our language studies abroad with our partner Allianz Global Assistance. In the case of incapacity to travel (illness, accident, death of a relative, employment or loss of a job, stolen passport, etc.) occuring prior to your departure, this insurance covers you personally against cancellation fees. This insurance also covers assistance (early return, hospital transport, repatriation, etc.) for the first 3 months of your stay. If the planned stay is longer than 3 months, it is possible to extend the assistance coverage. By opting for this insurance during your enrolment, you accept the Allianz Global Assistance insurance terms and conditions. Contractual clauses are available on request or on our website.


Accident-health insurance
You are obliged to be covered against the risks of illness and accidents abroad. It is necessary to announce your departure to your health insurance/social security provider (or additional mutual insurance company).

7. Conditions of admission into the destination country

General remarks
All of the conditions imposed by the trip abroad (obtaining a visa, valid insurance, customs formalities, etc.) are the responsibility of the client. We will provide the client with the information given by the embassies and help you in the steps towards obtaining a visa. You are responsible for complying with the entrance requirements for your destination country. If you fail to do so, the fees, in particular the cancellation fees, will be at your own expense, except if due to false information or to the non–transmission of information from ESL – Language Studies Abroad.


8. Reserved rights of the organiser

ESL – Language Studies Abroad and our partner schools reserve the right to refuse an enrolment or expel a participant if his/her behaviour detracts from the smooth running of the programme, if it contradicts the rules of the establishment or if it breaks the laws of the host country, All of the fees, including the return journey, fines, etc. will be at the expense of the participant or of the parents. Course participants, or their legal guardian, are also responsible for any damages or losses caused during their stay.

Our partner schools generally ask parents or legal guardians of the participant to sign one or several release forms concerning the authorisations and the understanding of the rules in force. ESL – Language Studies Abroad will send you the respective forms. If the required documents are not signed and sent back within 10 days prior to the trip to ESL – Language Studies Abroad, the booked programme will be automatically cancelled (according to the cancellation conditions mentioned in point 4).

Junior programmes include a set of organised services (courses, activities, excursions, meals) for which participation is compulsory. Any absence will be noted by the partner school and reported to the parents/legal guardian. Repeated and unjustified absences are considered a breach of the school's rules and could lead to the expulsion of the participant.

9. Responsibility of the organiser

ESL – Language Studies Abroad cannot be held responsible for the impossibility of assuring the services initially planned by reason of failure of its service providers, conflicts, or serious problems outside of its control. ESL – Language Studies Abroad is responsible as a language travel agent for the authenticity of its brochure, the accuracy of its content, the conscientious choice of its service providers as well as the passing on of travel documents to the client. ESL – Language Studies Abroad cannot be held responsible for accidents which take place during the language stay or during the journey. The only responsible party that can become involved is the service provider (school). ESL – Language Studies Abroad assumes no responsibility for compensation requests linked to airline agreements. ESL – Language Studies Abroad cannot be held responsible for any potential changes to the programme (courses, classes, accommodation details, etc.) which its partner schools may be forced to make. ESL – Language Studies Abroad reserves the right to change, without prior notice, the content of its brochure as well as the chosen service providers.

10. Accommodation and host family

The contact details of the host family (name, telephone, full address) will be communicated to you by email around 7 days prior to your departure. It is possible that a last-minute change can take place for reasons beyond our control.

11. Cancellation of a programme

The organiser may cancel a programme in the case of unforeseeable circumstances, by order of local authorities, a strike, natural disaster, unrest or other restrictive reasons. The total amount paid for the course will be immediately returned; however, in all cases, the organiser reserves the right to keep compensation for the services partially provided.

12. Price changes

ESL – Language Studies Abroad reserves the right to modify the prices in the case of unpredictable changes, such as monetary fluctuations, an increase in transport costs, the introduction or increase of state taxes like airport taxes or VAT. If the increase is more than 10% of the rate confirmed by ESL – Language Studies Abroad, you have the right to terminate your contract with ESL – Language Studies Abroad, without paying any charge, by registered post, within 10 days of receiving our confirmation.

13. Arrival and departure dates

The Junior programmes start and finish on fixed dates. In the case of an early arrival or a late departure, a charge for the extra nights as well as the airport transfer will be invoiced.

14. Bank holidays

If teaching does not take place on bank holidays and the classes are not made up by our partner schools, the missed hours will not be reimbursed.

15. Complaints

Any complaint must be made directly to the school and during the duration of your stay. If your approach to the school is not effective, only then should you contact ESL – Language Studies Abroad. If the problem cannot be solved directly, you can demand a written report from the school and address it to us with your complaint, at the latest 30 days following your return. Any complaint made after this deadline is inadmissible.

16. Activity programme and optional activities

The activities presented in our brochure or online are given by way of example and may vary according to circumstances. Please note that 1-week programmes may not include weekend activities. A written release/authorisation of the legal guardian may be requested for special activities, including diving, surfing, sailing, horse riding, paragliding, canoeing, etc. If the required form is not returned 10 days prior to departure, the booked programme will be automatically cancelled by ESL – Language Studies Abroad (according to the conditions of cancellation mentioned in point 4).

17. Promotional material

ESL – Language Studies Abroad reserves the right to keep and/or use pictures or photographs taken in its partner schools or during the language course for promotional purposes, with the agreement of the parents or legal guardians. In return, ESL – Language Studies Abroad agrees to respect the privacy of its participants in order to preserve the rights of its clients, in accordance with the current legislation.

18. Protection of personal data

ESL – Language Studies Abroad agrees to process your personal information in accordance with the current laws on the protection of privacy. Your personal information may be shared with the partners of ESL – Language Studies Abroad for the sole purpose of executing the contract. The data may also be used in order to contact and inform you about the programmes and services provided by ESL – Language Studies Abroad. You have the right to object to the use of your personal information for marketing purposes, on request and free of charge, and you have the right to object to and rectify your personal information. Minors must be represented by their parents or legal representatives. To exercise your rights, you can contact ESL – Language Studies Abroad, Grand-Rue 50, PO Box 1204, CH-1820 Montreux. 

19. Place of jurisdiction

Only the rulings of Swiss law are applicable in subsequent relations between you and ESL – Language Studies Abroad. The place of jurisdiction is Montreux.

ESL Education SA
Grand-Rue 50 PO Box 1204
CH-1820 Montreux
T: +41 (0) 21 962 88 80
F: +41 (0) 21 962 88 81
E: info@esl.ch



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Louise Dornier, France
Louise Dornier, France

I choose Oxford because last year I went to Canterbury and for this summer I wanted to go in a summer camp with older people. In class, we learned the past perfect, modal verbs, present perfect, present simple, present continuous, history about King Arthur and Buckingham. The excursion in Bath was interesting, Portsmouth was very cool because of the sun and the big tower. The Laser Quest was funny, too. I will remember the really good friends I met from Germany, Italy, and Turkey and Saudi Arabia. People are very friendly with each other! Nobody was shy, all wanted to speak English and meet new friends. I liked the excursions, the school had very interesting games. It’s a good city centre with friendly people and the site was comfortable and clean.

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Clara Disaro, France
Clara Disaro, France

“I didn’t want to go to a big city like London, so Canterbury suited me very well. The benefit of learning English in England is improving my pronunciation! I loved exploring cool cities that I’ve never been to before, like Oxford. My favourite activities were the Karaoke night, because it was funny, and the disco, of course! My new friends came from Germany, Spain, Italy and France and I really hope that I will stay in contact with them when we go back home! I would definitely recommend it to my friends and family as it is well organised and I’ve really enjoyed my time here. My advice to my friends who are thinking about coming here is to not always stay with people from your country, and to have friends who finish on the same day, as it’s so sad when we have to say goodbye before my time is up at Canterbury!”

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Laura Gillard, Belgium
Laura Gillard, Belgium

My trip to NY was really unbelievable! The campus (Queens) was really beautiful, we lived in a TV series! I had extraordinary encounters with students of many different nationalities. The understanding with Amy, the director and staff of the school was awesome! I thank ESL for the two best weeks of my life.

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