Awards are based on the feedback we receive from our students and staff.
When students return from their study abroad stay, we ask them to rate all aspects of their experience, including facilities, teaching quality, accommodation and leisure. Behind these questions are more specific ones in each category (for example location, common areas, classrooms and infrastructure all fall under 'facilities').
In most categories, the top ten schools are first ranked by student feedback, and then all ESL team members who work directly with schools rate them based on their own experiences. The scores are then combined to find a winner. (The questions we ask our team really boil down to “how does working with this school make it easier for you to serve clients?”)
Our team work daily with students and schools. The relationship involves not only product knowledge and know-how, but also logistics, availabilities and dealing with special requests. As well as caring for the needs of students and listening carefully to each customer’s goals, our team regularly visit schools, enabling them to give comprehensive feedback. All of this work allows us and our partner schools to deliver a personalised experience to each student.
The CSR Champion category is based on schools’ use of our CSR Self-Assessment tool
. This online questionnaire allows partner schools to self-assess the degree of achievement in their CSR strategies. With our commitment to sharing CSR best practice in the field, we are uniquely placed to give this award. Schools which are members of groups are measured as a whole, as opposed to individual schools.
In some categories, only student feedback counts. For example, Teaching Programme of the Year and Leisure Programme of the Year. These are directly linked to students’ on-site experience.
Winning isn't everything...
But it matters. The awards are an opportunity to reward excellence and encourage all of our partner schools to keep pushing to provide the very best student experience. To see the top ten lists of runner-ups for each category, check out this blog post
Winners of these awards can be proud of the fact they have been elected by the people who matter most of all.